I don't know about you but I'm nervously awaiting the results of my 'family and friends test' from Christmas and the New Year. I was feeling ok about it. Then a friend of mine suggested a good result may not be a 'good result' at all: it might actually be a perverse and calculated attempt by my nearest and … Continue reading Reminders that this patient experience malarkey is a serious business
Friends and Family Test
In the Hunt for a health Ofsted
The Secretary of State for Health, Jeremy Hunt, spoke at the King's Fund annual conference today. By all accounts it was impassioned and well-received. There then followed what sounded like a lively panel discussion about patient experience (see their twitter feed). Hunt's announcement of a review into the idea of establishing an 'Ofsted' rating system for hospitals … Continue reading In the Hunt for a health Ofsted