I don't know about you but I'm nervously awaiting the results of my 'family and friends test' from Christmas and the New Year. I was feeling ok about it. Then a friend of mine suggested a good result may not be a 'good result' at all: it might actually be a perverse and calculated attempt by my nearest and … Continue reading Reminders that this patient experience malarkey is a serious business
David Gilbert
Two articles worthy of a repeat airing….on ‘The Rise of the Patient Leader’ and the need for a ‘Patient Experience Framework.’
This article (entitled 'The Rise of the Patient Leader') written by David Gilbert at InHealth Associates appeared in HSJ earlier this year. I didn't send round a link at the time because of HSJ's paywall. But now you can find it on InHealth Associates' website free of charge...which seems a very good excuse to send it round and … Continue reading Two articles worthy of a repeat airing….on ‘The Rise of the Patient Leader’ and the need for a ‘Patient Experience Framework.’
Simon Denegri's Lay Review 