This article (entitled 'The Rise of the Patient Leader') written by David Gilbert at InHealth Associates appeared in HSJ earlier this year.  I didn't send round a link at the time because of HSJ's paywall.  But now you can find it on InHealth Associates' website free of charge...which seems a very good excuse to send it round and … Continue reading Two articles worthy of a repeat airing….on ‘The Rise of the Patient Leader’ and the need for a ‘Patient Experience Framework.’