Just in case you had missed it, it's all about patient experience from now on! And a good thing too. Or, at the very least, it seems the intention is to ask people more questions about their experience. A lot more questions in fact. In the new world, I wonder, will we be met by NHS 'chuggers' … Continue reading Are you a patient? Then, I’m holding you for questioning. You have the right to…..
This article in The Guardian about how the NHS has much to learn from the retail sector in the way it designs and uses patient questionnaires has prompted a lot of angry comment. To be fair, it makes one or two good points. These include the fact that we are too slow in incorporating patient … Continue reading That article about patient questionnaires: the NHS ain’t no Argos