This article (entitled ‘The Rise of the Patient Leader’) written by David Gilbert at InHealth Associates appeared in HSJ earlier this year. I didn’t send round a link at the time because of HSJ’s paywall. But now you can find it on InHealth Associates’ website free of charge…which seems a very good excuse to send it round and give it another airing. Eloquent, incisive, forward-thinking, it is one of those articles that just breathes fresh air into the debate about the role and purpose of patient and public engagement and offers a practical way ahead. I wish I had written it. I’ve also put a link to InHealth Associates in my blog roll if you want to find out more about them.
I’m also sending round this article by Jocelyn Cornwell at The King’s Fund which gives some background to the publication by the Department of Health in February of a ‘Patient Experience Framework.’ I like Jocelyn’s proposal for a national resource with helpline to assist people doing development work in this area but think it should be patient-facing as well as service-focused, if that makes sense?